Cookie Policy

If for any reason you wish to recall any product of your order please return it as soon as possible and within fourteen (14) calendar days from receiving (Attention: in the case of food / beverage or goods intended for everyday consumption the return must be made immediately upon the receipt of the order, or the latest up to the day after the date of receipt) and will be our pleasure to replace or to refund all or part of the amount it was purchased under the terms and conditions of myspecialgiftcy.

Necessary prerequisite, at any case of, the returned item have to be intact and have its complete packaging, with all accessories and it’s additional services and benefits that came with the sale, and any accompanying document or element (eg box, polystyrene, nylon, batteries, labels, tags, warranty form, instructions, vouchers, etc.).

In some items, for health or safety reasons returns are not acceptable. Before their purchase please note the above. Such products may appear in the online store with a specific label. However, if for some products belonging to the above categories encounter a manufacturing problem please let us know via email on myspecialgiftcy@gmail.com.

Please note that in case of customer fault the return costs is 5 €. If the return happens during the next delivery order, or if there is a fault on behave of myspecialgiftcy, return costs are totally free.

In case of delivering other than the products ordered or in quantity greater or less than the one ordered, or the product’s packaging during the delivery is damaged to such extent that it can affect its use or the product found to be defective, product returns are accepted only and if these are attributed to myspecialgiftcy. In this case the customer has the option not to accept the product during the delivery process otherwise request for its return after the communication with myspecialgiftcy at myspecialgiftcy@gmail.com.

In any case, the products must be returned unused by the customer and in the same condition as received. If not returned within the agreed period of time, after communicating with myspecialgiftcy and certainly in the time limit referred above, then myspecialgiftcy is entitled not to accept its return and therefore refuse its replacement.

In the case of products returns and on the condition that were previously received and checked by myspecialgiftcy, any refund to the customer will be made by crediting the credit card in which the client did the specific purchase or in cash if the order was paid by cash on delivery.

In the event the returned products are damaged or incomplete, myspecialgiftcy is not obliged to receive them. Furthermore it is not obliged to return all or part of the cost of the specific products.

Cancelled orders are only accepted electronically at myspecialgiftcy@gmail.com and no later than 12 hours after the place of order. In case of an order cancellation, for any reason, the process of releasing the rest of the corresponding amount of the credit card used for the payment of the particular order starts within two working days from the date of cancellation and is completed according with the release procedure followed by the policy of the publishing banking organization of your credit card.