Refund and Cancellation Policy
You may cancel your order at any time prior to your order being processed. We can accept cancellations by phone or by e-mail during working hours.
If for any reason you wish to recall any product of your order please return it as soon as possible and within fourteen (14) calendar days from receiving and will be our pleasure to replace or to refund all or part of the amount it was purchased under the terms and conditions of Antonis & Foulis Electragora Ltd. Returns for the products can be made only with a presentation of proof of purchase.
Necessary prerequisite, at any case of, the returned item have to be intact and have its complete packaging, with all accessories and it’s additional services and benefits that came with the sale, and any accompanying document or element (eg box, polystyrene, nylon, batteries, labels, tags, warranty form, instructions, vouchers, etc.).
In some items, for health or safety reasons returns are not acceptable, such in the case of personal care products (trimmers, clippers, hair straighteners, mouth hygiene products, hair removal products. Please note that this list is not exhaustive. However, if for some products belonging to the above categories encounter a manufacturing problem please let us know via email.
If not returned within the agreed period of time, after communicating with the seller and certainly in the time limit referred above, then Antonis & Foulis Electragora Ltd is entitled not to accept its return and therefore refuse its replacement.
In the case of products returns and on the condition that were previously received and checked by Antonis & Foulis Electragora Ltd, any refund to the customer will be made by crediting the credit card in which the client did the specific purchase or in cash if the order was paid by cash on delivery.
In the event the returned products are damaged or incomplete, Antonis & Foulis Electragora Ltd is not obliged to receive them. Furthermore it is not obliged to return all or part of the cost of the specific products.
In case of the return is due to customer recall, the cost of delivering back to the seller shall be covered by the customer. The seller deserves the right to deduct installation cost, delivery cost and cost of consumables were applicable from the refung amount.